Staff was friendly, and helped with everything I needed.
I cannot say enough good things about the finance manager and sales person Tabi at the pre owned lot!!! They were so attentive to any and all questions, had a good understanding of the type of car we needed to accommodate our family and just overall so friendly. We landed an AMAZING deal with our new Corolla and it was all thanks to them for working so hard with and for us. Thank you a MILLION times over!
Bought a car.
This is my 3rd car from Lou Fusz, and I couldn't be happier! Corey was great, and Nick made my financing easy!
Update,I did get a call back from Tabi and management and I feel comfortable that the service I received is not to their expectations and they are taking steps to ensure their higher quality of care is met. I did feel that they were genuinely concerned and we're taking measures to correct the problem I normally don't update things but this is a small portion of a much bigger division and I don't want to seem unfair to the company as I now feel they may be much better than what I may have experienced. So ...
Found a new car here. Process was painless
Not sure if we made the best deal, but it was one we comfortable with and the staff there was accommodating with our needs. It was a much more positive experience than the stereotyped "used car purchase" experience.
Best car buying experience. Usually dread going to a dealership but was absolutely the best time! They even gave me way more then I asked for on my trade and got me a super good interest rate. Wouldn’t go anywhere else!
Hands down best customer service!! Garrett, Kennedy & Clay are amazing at taking care of matters!! I couldn’t of asked for better treatment. Absolutely love my car!
Had a awesome experience at your Fairview Heights location. Garret Sims was our main salesman but was not available today and Kennedy was the young man that helped us today. Very helpful & polite staff and in the end my wife is now driving a 2015 Kia Forte LX. She loves it. Thank you all! Tim and Anna Tatum
Absolutely the best!!! Garrett, Kennedy & Clay were amazing to work with!
Bought a nice car, fantastic price, warranty, and GAP insurance, and fantastic people to work with. Why go anywhere else?
I recently had an issue with another dealer so I was skeptical about trying again but am so glad I contacted Lou Fusz in Fairview Heights. Taby called me within minutes of my application to go over any questions I had. I informed her of my recent situation with the other dealer and she stated she knew who she would have help me. Clay, the finance manager, found me a loan for the perfect car within a couple hours. I went to the dealer the next morning and drove away in my new car within a hour. I highly recommend ...
i went in not knowing what i wanted but they’re all so helpful! i came out with a 2017 hyundai elantra and i couldn’t be happier. Andre was extremely helpful throughout the entire process and i can’t thank him enough. 10/5
My son bought his first car here today and the entire staff helped make it a wonderful experience for us . 10/10 recommend ! Thank you !
We had a great transaction and experience with Christine.
All staff were respectful and worked diligently on Expediting the process very satisfied
I stopped by to check out a vehicle a couple of weeks ago and my experience couldn’t have been better. All the staff were extremely courteous and patient with me, even though I arrived after work which was about half an hour before they closed. They didn’t pressure me with the sale and made the transaction go smoothly and painlessly, and our family couldn’t be happier sign our new car! Thanks so much!!
The Lou Fusz Network is committed to providing their customers the best buying experience possible. They hope to earn your business now and into the future.
Ask for Kennedy! One of the best guys for customer service! He is smart about the inventory, financing options, and how to talk to potential customers. He's respectful of your time, very patient while you shop, and walks you through the car buying process effortlessly.
Love my Ford Explorer. Dre helped us and he did a wonderful job.
Very friendly staff. Bought a used 2013 prius thre a few weeks back and I'm definitely loving it.
Nice selection of cars. It would be nice if the price was on the vehicles, as I was having to look up the prices online while standing in front of the cars.
That's for being quick fast and understanding with selling me my next vehicle
Great experience! Very friendly staff and had the car I was intrested in all ready to go when I arrived. Highly recommend co ming here for your cars needs
Great assistance & follow up by Mr. Salvador
Went to just look at what they has pleased at what I found
Friendly folks...no pressure
I took my car there they have alot of cars to choose from and they take good care of them
Great customer service. See Clay and CDV for the best new Alfa and Fiats or trade in.
I like going there good customer service and they get you in and out👍
I love everything ABOUT THEIR SERVICE DEPARTMENT. THEY ALWAYS TAKE GOOD CARE OF ME!
Great experience!! Awesome place!
I was having a hard time getting approved for a auto loan, and for a car that I loved. After a quick web site questionnaire I received a call from Yatzy and she worked hard to get me approved for a car that I loved. She was helpful with every question that I asked and was patient when I wanted to change for a different one. Yatzy was not a boring sells woman, she made the process a breeze and fun. Chris her manager was absolutely amazing as well, he was fun and very professional in the process. He helped ...
I was looking for a car for my daughter and after searching all day long, I stopped by the dealership on my way home. I had a certain amount I wanted to spend and found the perfect car. They treated me like royalty. They even put a large bow on the car when I took my daughter to pick it up as it was a surprise for her. These people are great!
Buying process was smooth and staff were great. Not pushy or pressuring, staff gave me space and let me fully inspect the car I was buying. To add to this, the engine failed a couple weeks later. It wasn't my fault or the dealers fault. They covered and supported me through the process of replacing the engine. It was done under warranty and was a quick process, my car is now back on the road. Thanks all involved.
I bought a Toyota Camry 2015. I love them they helped me get the car I needed instead of wants. I 100% recommend. They also help you as far as your budget and insurance. No complaints. Speacial thanks to Yatz Moralaz for picking me up from home to purchase. And she helped with my whole process.
See Derek and his staff. Great place to service your vehicle.
Excellent service, especially if your car is foreign like a Fiat. Had my car diagnosed and fixed in less than 2 hours. Even drove me home and back to the dealership to pick up my car. Will most definitely go back.
Really good customer service we immediately got to test drive the quadrafollio
Its great and fast
We went here after having complications with another dealer and Tim Heatherly got us in a car we absolutely love! I highly recommend anyone searching for a car to go here and speak to him and I’m sure he can help you!
We bought our 16yr old son his first car here. Very nice dealership. The staff was very nice and very professional. Would highly recommend this dealership!
Fiat Metro East Service Department is excellent! They took my service request appointment right away, diagnosed the problem immediately and fixed my car with very little down time. We trust this service department with all our service /maintenance issues. The friendly atmosphere is wonderful. We definitely will continue to use Lou Fusz.
Always wonderful service!!! The service department is amazing; they make every visit quick, easy and painless. The sales team is top notch and do their best to help any way they can. I bought my first new vehicle here and they couldn't have been more wonderful! I highly recommend them for any and all car buying or maintenance needs!
I got a random phone call telling me happy anniversary on the purchase of my car 2016 . Then asked if I was ready to trade in ? I wasn’t planning on trading but the payment stayed the same for a newer better car so of course it was great!!!
Awesome and knowledgeable team at this dealership! Purchased a second car from Lou Fusz Alfa Romeo-Fiat of Metro East. Highly recommend this dealership and salesman Clay Dugger. He made the process enjoyable and easy, no pressure or stress. Finance/Management team was great as well(Chris/Bryan and Stan), if you're looking for a car this is the place to go. Added 8/2/2018: Lou Fusz refinished my wheels to better than new when I found some marks on them. No charge or hassle. Derek and Joe made the process easy and made sure I was happy. I trust them with ...
The service was great and recommendations were made for other things that I Will need to get done in the future. I appreciate that I wasn’t pressured to get these things done now.
It appreciated that appointments were flexible. The service department provided a very comprehensive overview. I love my older Fiat and they took the time and gave the attention that addressed all my concerns.
Easy to make the appointment, dropped off vehicle, and service was timely. No hassle, no fuss and easy to work with the dealer. walked me through the finish report and off I went.
Always go first class and Mitsubishi in St Charles is top quality goods and services.
I gave this rating because you all got me a car when no one else would you all helped me, you all are truly Amazing
The process was explained thoroughly from beginning to end. Service was attentive and there were complimentary refreshments in the lounge as well! I Highly recommend!!!!
Was treated very well i would recommend this. Dealership to anyone .the truck i bought was priced well i wished i could of got more for my trade in
No issues with purchasing my vehicle and transferring the insurance. Great customer service and very professional. The dealership also offered great deals to help with my purchase
An oil change and tire rotation took less than an hour. Nice area to wait and cool AR’s to look at in the lot.
Our first encounter upon entering is Joe (Service Dept.) who greets us with a smile. He efficiently gets us taken care of and advises the costs associated with our maintenance/repair and the approx. time duration of the work required. The entire service team is friendly and knowledgeable. Also, Derek (Service Manager) always has a kind word. We appreciate the very competent staff at the Metro East location and will continue to come back with any and all issues. Thanks Lou Fusz for the wonderful attention to our vehicles.
Made an appointment for my first service and ECM software recall updates for My '18 Giulia. Appointment was scheduled sooner than I expected. Roy Bode in Service was fantastic. Polite, professional and very accommodating. Service and customer care exceeded my expectations. This Alfa Dealer is definitely better than the "other" dealer in the area. Will be back!
Was a pleasure buying from Clay, very knowledgeable and professional. Bryan and Stan in finance made the process easy. The service department always addresses my concerns and rectify any issues I may have with my Fiat or Alfa. They just recently put on new tires on my Alfa. I drive 45 minutes each way to get to this dealership and it is worth the extra time and effort. I highly recommend this team to anyone looking for a automobile or getting one serviced. Thanks guys!
My salesman Clay was so helpful and nice that I will buy cars from them again in the future even though miles away. I have never dealt with a car dealer this good before, and I have bought a lot of cars in my life. I would recommend them to anybody looking for a car. They handled everything including shipping the car to me. They are great guys. Call clay he’s awsome Nick
Emailed the dealership with my price request and what I was looking for, & Clay went above & beyond to help make my dream car accessible, & then some! I am super happy with the service I received AND it feels like Christmas each one I get into my new car! Very responsove, even emailing and texting when I had time at night (after the kids were in bed)! Frequently only took 10 min or less to reply to my inquiries! I would highly recommend Lou Fusz, particularly Clay, to anyone looking for a car!
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